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FREE same day delivery to all Dundee postcodes for orders placed before 3pm!

Shipping and Returns

Delivery

For all orders in the Dundee area, we offer free same day delivery provided that the order was placed before 3pm. This includes all areas with a DD postcode.

We aim to deliver orders placed after 3pm on the same day, however, this cannot be guaranteed and you might receive your order the next working day.

We currently only deliver on weekdays.

Returns

We hope that you will be 100% satisfied with your purchase. If you are unhappy for whatever reason with a product you ordered from our website, please contact us within 14 days of receipt by emailing support@empirestore.com. Please state your order number and the reason for your return and we will gladly assist you.

We can only accept returns for items that are unopened, unused and in a re-saleable condition with all the packaging and cellophane intact. When returning an item, please ensure that it is securely wrapped as we cannot accept an item for refund if it has been damaged in transit to us. We recommend you send your parcel tracked and obtain a proof of posting certificate from the post office.

Any exchanges are subject to stock availability. Should you wish to exchange an item, you will have to pay the difference in price (where applicable) as well as any additional delivery charges.